FAQ

General Queries

Do you have discount for first time buyers?

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Can I order through WhatsApp, Instagram or Facebook?

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Do you take bulk orders?

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Are there physical store for sadhwi?

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Where is your physical store located?

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Can I make card payment at your store?

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Can I order store pick up?

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What is loyalty points?

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Product related queries

Do all sarees come with blouse piece?

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What is the standard dimension of a saree?

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Are the product image shown on website accurate?

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Can I get a saree customised in a particular combination or design?

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Where is your physical store located?

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Do you provide blouse stitching services?

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Can I gift the saree?

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Are the silk sarees, silk mark certified?

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Refund and exchange related queries

What is your return policy?

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How do I Initiate return/ exchange?

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What should I do in case of the manufacturing defect/damage product/wrong product?

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What is the pick up process?

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I have changed my mind and would like to retain the product?

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When are returns/exchange not possible?

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When is the refund initiated?

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Within how many days will my shipment be picked up?

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Payment related queries

What payment options can I use?

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How do I Initiate return/ exchange?

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Are there any hidden charges?

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Is it safe to use credit/Debit card on sadhwi?

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Can I make Debit/Credit card payment through my mobile on sadhwi?

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What does COD or Cash on Delivery mean?

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What should I do if the payment fails?

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What if the amount gets debited and I don’t receive confirmation e-mail/message?

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Shipping related queries

Are there any shipping charges?

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How does the delivery process work?

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How can I track the delivery of my order?

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What should I do if I miss the delivery?

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Do you Deliver all over India?

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Do you ship internationally?

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What should I do if the package is tampered ?

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What happens if the product is not delivered?

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Order related queries

How do I know once my order is confirmed?

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Do you take orders over the phone?

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I have already placed my order, can I add more items to the same order?

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What is the estimated delivery time?

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How are orders placed on sadhwi, delivered to me?

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Can I change my delivery address or mobile number once the order is placed?

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I placed an order twice?

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Can I pre-order a saree which is sold out?

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I’m an international customer but I want the product delivered in India is that possible?

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FAQ

General Queries

Product related queries

Refund and exchange related queries

Payment related queries

Shipping related queries

Order related queries

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