Effective Date: April 21, 2025.
Welcome to Sadhwi! We are committed to providing you with a smooth shopping experience. This Return and Refund Policy outlines your rights and our obligations regarding returns, refunds, and exchanges for products purchased on Sadhwi.com
1. Returns
1.1 Eligibility for Returns
– Items must be requested for return and shipped within 2 days of the delivery date.
– To be eligible for a return, the product must be:
– Unused, unwashed, and undamaged.
– In the original packaging with all tags, manuals, warranty cards, and accessories intact.
⁃ Complete unboxing video without any cut or editing.
– Accompanied by proof of purchase or order confirmation.
1.2 Non-Returnable Items
Certain items are not eligible for return, including:
– Perishable goods (e.g., food, flowers, etc.)
– Intimate or sanitary goods (e.g., underwear, swimwear)
– Gift cards or downloadable software products
– Customized or personalized items
– Clearance or sale items
1.3 Conditions for Returns
– Returns are accepted only if the product meets the eligibility criteria.
– Products that are damaged, altered, or not in their original condition will not be accepted.
2. Return Process
2.1 Initiating a Return
1. Contact our Customer Support at [[email protected]](mailto:su
2. Provide your order number, reason for the return, and photos/video of the product unboxing
3. Our team will review your request and approve or deny the return within 3 business days.
2.2 Shipping Returns
– Approved returns must be shipped to the address provided by our support team.
– Customers are responsible for return shipping costs, except in cases where the product is defective or incorrect.
– We recommend using a trackable shipping service or purchasing shipping insurance.
3. Refunds
3.1 Refund Eligibility
– Once your return is received and inspected, we will send you an email notification regarding approval or rejection of your refund.
– Refunds are granted only if the product meets all the eligibility criteria.
3.2 Refund Processing
– Approved refunds will be processed within 7-10 business days.
– Refunds will be credited to your original payment method.
3.3 Non-Refundable Charges
– Shipping fees and handling charges are non-refundable.
– For returns where free shipping was applied, the actual shipping cost will be deducted from your refund.
3.4 Late or Missing Refunds
If you haven’t received your refund:
1. Check your bank account or credit card statement.
2. Contact your credit card provider as it may take some time for the refund to be officially posted.
3. If the issue persists, please reach out to us at [[email protected]](mailto:su
4. Exchanges
4.1 Eligibility for Exchanges
– We only replace items if they are defective, damaged, or incorrect.
– To initiate an exchange, please contact us at [[email protected]](mailto:su
4.2 Exchange Process
– Approved exchanges will be processed and shipped within 5-7 business days after receiving the original product.
5. Cancellations
5.1 Order Cancellations
– cancellation requests will be accepted only if the product has not yet been shipped.
5.2 How to Cancel
– To cancel an order, contact us at [[email protected]](mailto:su
6. Contact Us
For any questions or concerns regarding this Return and Refund Policy, please reach out to us at:
– Email: [[email protected]](mailto:su
– Address: SADHWI SILKS, 4th Cross Sangollirayanna Road, K Channasandra, Horamavu Post Bangalore 560043, Karnataka, India.
– Phone: +91-9663999365